Return Policy

1. Returns Accepted

We accept returns for both defective and non-defective products under the conditions outlined below.

We also accept exchanges for defective products, subject to the same terms and conditions as returns.

2. Return Conditions

3. Return Process

1. Submit a Return Request via email to service@ishineco.com with the following information:
   • Order number
   • Product model and quantity
   • Reason for return
   • Supporting evidence (photos/videos for defect claims)
2. Receive Return Authorization – iShine will review your request within 2 working days and provide a Return Merchandise Authorization (RMA) number and return shipping instructions.
3. Ship the Products Back – Return the products using a trackable shipping method to the address provided in the RMA confirmation.
4. Inspection – Products will be inspected upon receipt. For defective products, we will confirm the fault within 5 working days. For non-defective returns, we will verify the product condition.
5. Resolution – Once confirmed, we will issue a replacement, refund, or credit note as applicable.

4. Return Costs

5. Batch Return (Systemic Quality Issues)

If a batch exhibits a defect rate exceeding 2%:

• Buyer must submit a batch return request within 30 days of delivery.
• iShine will conduct a root-cause investigation and provide a full refund or full exchange at iShine's cost.
• Returns of this nature are handled on a case-by-case basis and may require sample inspection.

6. Exchanges

• Defective products may be exchanged for the same model or an equivalent product.
• Exchange requests must be submitted within the 15-day return window.
• iShine covers the cost of replacement units and return shipping for confirmed defects.
• If the requested replacement model is unavailable, a refund or credit note will be offered.

7. Spare Units (Free of Charge)

To minimise disruption, we include 0.5%–1% extra units as free-of-charge spares per shipment. These can be used for local replacement without returning the defective unit, at the buyer's discretion.

8. Items Not Eligible for Return

• Customised products with exclusive branding, packaging, or design (unless covered under a separate quality agreement).
• Products damaged by misuse, improper storage, or unauthorised modification.
• Products returned after the 15-day return window.

9. Warranty

All products are covered by a 12-month warranty from the delivery date. Manufacturing defects during this period will be repaired, replaced, or refunded at iShine's discretion.

10. Refund Processing

Approved refunds will be processed within 10 working days of inspection completion and credited via the original payment method or as a credit note toward future orders.

11. Contact Information

For any return-related inquiries, please include your order number and RMA number (if already issued) in all correspondence.

12. Final Interpretation

iShine Technology Ltd. reserves the right of final interpretation of this Return Policy.