FAQs

IPL technology typically refers to Intense Pulsed Light, a non-laser light-based treatment used in cosmetic and dermatological procedures.

Yes, our devices are FDA cleared and are compliant with the latest Eye Safety Standards. Our advanced UV filter protects your skin by preventing damaging light to reach your skin with a glass UV filter.

IPL is most effective when there is a contrast between the skin and hair, meaning it is suitable on most hair colours and all hair types. IPL isn’t effective on white or grey hair due to lower amounts of melanin, and red hair contains a different type of melanin which isn’t responsive to IPL. It is not suitable for use on deep skin tones or skin rich in melanin. It is possible to see results when treating darker blonde hair, but you may need a few extra treatments to get the same standard of hair reduction. You can check your suitability for IPL using the chart on our IPL technology page, and you can always reach out to us if you have any questions about compatibility or use.

Most people describe it as a slight tingling or warm sensation. In recent clinical trials, users rated the discomfort of a iShine treatment at just 3 out of 10. If you are a little sensitive to the treatment at first, we recommend you use Gentle Mode, which can help you get used to the experience.

Most users notice hair reduction between 2-4 weeks. SmoothSkin devices will prevent hair regrowth as long as you keep treating it regularly. After the initial 12-week regime, you will need to do ‘top up’ treatments every 4-8 weeks depending on your hair growth rate. After 12 weeks, you could see up to 99% hair reduction. Remember that results may vary for different people.

Our devices have been developed with safety at the forefront and are safe to use without the need for eye protection. However, you should never attempt to fire on to or close to the eye itself.

To get the most out of your SmoothSkin you should start off by using it once a week for 12 weeks continuously. After the initial 12-week, switch to maintenance treatments every 2 to 4 weeks. There is no increased benefit from using your device more than once a week.

We’re sorry to hear your device is not flashing but don’t worry, we are here to help. Please follow the steps below to troubleshoot your device: Make sure your power supply is plugged in all the way. Do you have full skin contact? SmoothSkin devices will not activate unless all 4-points are in contact with your skin. You’ll know when you have good skin contact as the power bar will illuminate white. If skin contact is poor, it will illuminate red. Try adjusting the positioning of the device to ensure full contact with your skin, particularly on more awkward areas like arms and shins. Check your skin-tone suitability. IPL is safe and effective for most skin tones; IPL is not suitable for use on deep skin tones that are rich in melanin. If the device detects that your skin tone cannot safely receive IPL treatment, it will not flash, and the power bar will illuminate red. For more information, please refer to the skin tone chart to see if IPL is suitable for you. For more information on how to look after your SmoothSkin device, please refer to ‘How Do I Take Care of my SmoothSkin Device?’ All our devices feature unlimited flashes and include 2 years’ manufacturer’s warranty against faults. If your SmoothSkin is not working, please reach out to us at help@smoothskin.com. We’ll ask you to send: A description of the problem you’re experiencing A video of your device plugged in, showing the fault Proof of purchase from us directly, or one of our trusted retail partners If there’s a manufacturing defect and it’s within warranty, we will replace your device.

First, please ensure your skin is in full contact with the device particularly on awkward areas like arms and shins. SmoothSkin will not activate unless it’s in full contact with your skin – the power bar will illuminate red, letting you know that you will need to re-adjust your position for good skin contact. Check your skin-tone suitability. IPL is safe and effective for most skin tones; IPL is not suitable for use on deep skin tones that are rich in melanin. If the device detects that your skin tone cannot safely receive IPL treatment, it will not flash, and the power bar will illuminate red. For more information, please refer to the skin tone chart to see if IPL is suitable for you. If the problem persists, or you are experiencing a different combination of lights, this may indicate a fault with your device. SmoothSkin products will display any error messages through combinations of lights on the power bars on the sides of the handset. If this happens, stop using the device and get in touch with us for support at help@smoothskin.com. We’ll ask you to send: A description of the problem you’re experiencing. A video of your device plugged in, showing the fault. Proof of purchase from us directly, or one of our trusted retail partners. If there is a manufacturing defect and it’s within warranty, we will replace your device.

The smell of burning when in use can indicate that the treatment area hasn’t been properly prepared for treatment. Skin must be completely hair-free (for best results by shaving), cleaned and dried. If hair is not completely removed it may damage the front of the device. If any visible hair remains above the surface of the skin, it can burn on treatment with your SmoothSkin device. If you are concerned stop treatment and contact us.

Your SmoothSkin device will not activate unless it detects a safe skin tone to receive IPL treatment. The device includes an intelligent skin tone sensor that automatically detects your skin tone and selects the optimal treatment setting. Please check the skin tone chart on our IPL technology page for further information.

In order to improve the comfort of hair removal and reduce epidermal burning, the sapphire freezing point light outlet is automatically refrigerated when the machine is turned on, and fogging when the light is not illuminated is a normal physical phenomenon, so there is no need to worry about it, and it will not affect the hair removal effect and the safety of the product.