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Frequently Asked Questions
The first step is a quick call so we can understand your product concept, target market and volume expectations. It is also a chance for you to see how our OEM/ODM process works, from specification review to sample approval and mass production.
We support low minimum order quantities. Our no-MOQ program lets you test the market with small batches first, then scale production as your brand grows — without heavy upfront inventory risk.
For existing models, samples ship within 3-5 business days. For custom-designed devices, prototypes typically take 2-4 weeks depending on the complexity of the design, tooling and features.
You get a dedicated account manager with direct communication through email, WhatsApp or WeChat. We provide regular production updates with photos and video reports so you always know where your project stands.
Yes. We are based in Shenzhen, China, and welcome factory visits. You can walk through our production lines, QC lab and warehouse — most projects begin with a video factory tour, with in-person visits arranged when helpful.
Pricing depends on specifications — energy output, features, materials and packaging — as well as order volume. Share your requirements and we will provide a detailed quote after spec review. For a full overview of how we work, see our OEM/ODM page.
