After-Sales Service Policy
Clear and transparent policies to ensure fairness and customer satisfaction
Our Commitment to You
We stand behind the quality of our IPL devices and provide clear after-sales service policies to ensure fairness and transparency for every customer. Your satisfaction is our priority.
Scope of Responsibility
Clear definitions of what situations are and are not covered under our policy
Not Covered
Full Compensation
Simple Claim Process
Four easy steps to get your issue resolved quickly
Upload Adapter Code
Provide your unique device identifier
Submit Video Evidence
Record clear video showing the defect/damage
Verification Process
Our team reviews your submission
Compensation/Replacement
Full resolution provided upon verification
Our Service Commitment
What you can expect from our after-sales support
Fast Response
Within 48 hours response time
Hassle-Free Process
Simple replacement or refund procedure
Dedicated Support
Specialized after-sales support team
Important Information
Warranty Period
12 months limited warranty for manufacturing defects from the date of purchase.
Customer Responsibility
Follow the user manual carefully to ensure safe use and maintain warranty coverage.
Continuous Improvement
Feedback from after-sales cases is used to improve product design and quality.
Coverage Comparison
Quick reference guide for covered vs. not covered scenarios
| Scenario | Coverage Status | Action |
|---|---|---|
| Device damaged upon arrival | Full replacement or refund | |
| Manufacturing defect within warranty | Free repair or replacement | |
| Damage from misuse | Not covered | |
| Unauthorized modifications | Warranty void |
Need Support? We're Here to Help
Your satisfaction is our priority. If you encounter any issues, please contact our after-sales team with your adapter code and video proof, and we'll resolve it quickly.